1. Agreement to Terms
Welcome to Operentra. These Terms of Service ("Terms") govern your use of our website and services operated by Operentra ("we", "us", or "our"), a registered company operating in Pakistan with services available globally.
2. Account Registration
To use our services, you must keep your account accurate, secure, and up to date.
- Be at least 18 years of age or have parental consent
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Promptly update any changes to your information
- Accept full responsibility for all activity under your account
- Provide valid CNIC/Passport information for Pakistani residents
3. Our Services
Operentra provides web hosting and digital infrastructure services, including:
Hosting services
- Shared web hosting
- VPS hosting
- Dedicated servers
- Cloud hosting solutions
Additional services
- Domain registration
- SSL certificates
- Email hosting
- Website migration
4. Payment & Billing
We accept PKR payments through Easypaisa, JazzCash, bank transfers to Pakistani banks, and online payment gateways.
- All prices are listed in USD and PKR
- Pakistani customers are charged in PKR at current exchange rates
- International customers are billed in USD
- Payments are due on the billing date specified
- Late payments may result in service suspension after 7 days
- No hidden fees - all charges are transparent
- GST/sales tax may apply where required by law
5. Refund Policy
We offer a 30-day money-back guarantee on eligible services. If you're not completely satisfied, request a full refund within 30 days of purchase.
Eligible for refund
- Shared web hosting
- WordPress hosting
- Email hosting
- Website builder plans
Not refundable
- Domain registration fees
- SSL certificates once issued
- Dedicated servers
- VPS hosting
- Setup/installation fees
Submit a refund request to billing support
Include the account details and cancellation reason
Requests are reviewed within 24-48 hours
Approved refunds are processed in 5-10 business days
6. Acceptable Use Policy
You agree not to use our services to violate laws, disrupt systems, or misuse platform resources.
- Do not violate any Pakistani or international laws
- Do not host or distribute malicious software
- Do not engage in spam, phishing, or abusive content
- Do not infringe intellectual property rights
- Do not engage in cryptocurrency mining without permission
- Do not exceed allocated resource limits
7. Data Protection & Privacy
Your privacy is important to us. Our data handling practices comply with Pakistan data protection laws and international standards. Please review our Privacy Policy for detailed information on how we collect, use, and protect your data.
8. Service Level Agreement (SLA)
Our service targets are designed to keep customer operations stable and responsive.
Uptime guarantee
99.9% uptime for all hosting services
Support response
24/7 support with 1 hour initial response
9. Termination
Either party may terminate services with 30 days written notice. We reserve the right to immediately suspend or terminate accounts that violate these Terms.
10. Limitation of Liability
To the maximum extent permitted by Pakistani law, Operentra shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
11. Governing Law & Jurisdiction
These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts in Lahore, Pakistan.
12. Changes to Terms
We may update these Terms at any time. Significant changes will be notified via email at least 30 days in advance. Continued use of our services after changes constitutes acceptance of the modified Terms.
Refund Policy Highlights
Requests within the eligible refund window are reviewed against the service category, payment method, and account history.
Eligible services
- Shared web hosting
- WordPress hosting
- Email hosting
- Website builder plans
How refunds work
- Submit billing support request within 30 days
- Include account details and cancellation reason
- Review happens in 24 to 48 hours
- Approved refunds are processed in 5 to 10 business days