The commercial terms of the Operentra partner programme. Accepted when you apply, and available here so you can read them first.
Last updated 27 August 2026
You introduce businesses to Operentra and earn commission on what they pay us. You are an independent party, not an employee, agent or reseller. You never bill the customer, never hold their contract, and never get access to their workspace. Operentra contracts with the customer directly and provides all support.
A workspace is credited to you when it is created through your referral link, within the attribution window shown on your dashboard. Commission accrues on each invoice that workspace actually pays, calculated on the amount collected less any tax. Nothing accrues on an unpaid invoice, on a trial that never converts, or on the tax portion of a payment. A workspace is credited to one partner only, permanently.
Your rate is shown on your dashboard. Where the programme uses volume tiers, the rate may rise as the combined revenue of your referrals grows. Rate changes apply to invoices paid from the effective date onward and are never applied retroactively to commission already earned. We may change programme rates for future referrals with reasonable notice.
Commission becomes payable after a hold period, currently 30 days from the date the invoice was paid, which covers the ordinary refund window. Payouts are made once your cleared balance reaches the programme minimum. Each payout carries a bank reference so you can reconcile it against your own statement. Payouts are made in the programme currency; any conversion or receiving-bank charges are yours.
If a customer is refunded, the corresponding commission is reversed in proportion to the amount returned. Where a payment is disputed, commission on it is held until the dispute is resolved; a lost dispute is treated as a refund. If a reversal occurs after you have been paid, the amount is carried and deducted from your next payout. Your balance may go negative; we will not invoice you for it, and it is shown on your dashboard rather than deducted silently.
Referring yourself, your own businesses, or workspaces you control. Bidding on Operentra brand terms in paid search. Impersonating Operentra, or presenting yourself as an employee, agent or reseller. Making claims about the product we have not made. Unsolicited bulk email. Discount, coupon or cashback sites. Automated traffic, cookie stuffing, or any attempt to attribute a signup that did not come from a genuine referral. Referrals obtained this way are disqualified and any commission on them reversed.
We may suspend a partner account while we review a concern. Commission continues to accrue during a suspension, because the referred workspaces are still paying, but it is not payable until the review concludes. We may close an account for a breach of these terms, in which case commission on disqualified referrals is forfeited and any remaining cleared balance is paid in the normal cycle. You may close your account at any time; cleared commission remains payable.
Commission is gross of any tax you owe. You are responsible for declaring and paying tax on it in your own jurisdiction. Above a threshold shown in your dashboard we may require a completed tax form before releasing a payout, and payouts are held until we have one.
You can see, for each account you referred: the company name (unless that customer has asked not to be named), country, sign-up date, the plan they are on, its status, and what it has earned you. You cannot see anything inside their workspace, their staff or headcount, their contact details, or what they pay. You must not attempt to obtain that information, and you must not represent yourself to a referred customer as having access to their account.
We may update these terms. Material changes are notified to active partners by email, and the version you accepted is recorded against your account. Continuing to refer after a change takes effect constitutes acceptance of it.
Ask us anything about the programme before you sign up to it.